How to Talk to the Real Person at Bank of America | BofA Customer Service

The Bank of America is the second largest bank USA. It is a multinational investment bank. This bank provides financial support and services across the world. Here are the 24/7customer services phone number in order to contact Bank of America.


bank of america customer service


Talk to the Real Person at Bank of America

If you want to talk to the real person at Bank of America, you need to dial 1-800-432-1000, its customer care toll-free number. You will hear an automated voice instructing to enter your account number or card number or telephone access ID. But if you want to talk to BOA representative fast then, after dialing the number you need to press 0#, then again 0#, then press 0, again press 0, then 0, and finally press 0#. Sometimes it's a little bit difficult to contact the agent of Bank of America as they have mostly provided automated service for the communication.

But for international calling, you need to dial 1-315-724-4022. The roaming charges may be applied to connect this call.  


For the Spanish line dial 1-800-688-6086.


Note: Hours to call 

  • Monday - Friday: 8 am to 11 pm EST 
  • Saturday - Sunday: 8 am to 8 pm EST

If you want inquiry about some other services you can proceed by dialing 1-800-432-1000, you will be guided follows:


  • For "Checking or Saving", press 1
  • For "Business", press 2
  • To know about the "Credit card" services, press 3
  • For "Online banking", press 4
  • For "Mortgage", press 5
  • To inquire about " Lost or Stolen" cards, press 9
  • For the more options, press 6
If you want help regarding some other services, then continue by pressing 6. You will get the following options.

  • In order to know about "Loans or home equity", press 1
  • For information regarding "CD", press 2
  • For "IRA", press 3.
  • To know about "Brokerage", press 4
  • In order to "Dispute a transaction, press 5

Note: You should be always ready with your account number or card numbers. Most commonly you will be asked about these.

How do I contact Bank of America outside the USA?

Dial  1-315-724-4022, to contact Bank of America outside the USA. But sometimes you might get trouble in connecting the calls. If that the case you should call by adding the country code of that particular country along with the phone number. Sometimes adding 00 or + before the number also does the trick. You can get the international country code easily through an online search.

Bank of America customer care numbers

Below are the lists of Bank of America's customer services numbers. Based on the services different contact numbers are available.

Services Helpline
For general account information
or Online banking or Lost cards
U.S: 1-800-432-1000 /
International: 1-315-724-4022
For text banking support 1-800-604-9961
ATMs Issue 1-844-401-8500
Credit card cutomer service 24/7 U.S: 1-800-732-9194 /
International: 1-757-677-4701
To activate credit card 1-800-276-9939
Account login Issue
Visit Here

To Know more about the BofA customer service phone number visit https://www.bankofamerica.com/customer-service/contact-us/

Does the Bank of America have a live chat?

Yes, they do have live chat or online chat facilities. Online Chat is a secure method of communication. In order to connect through the live chat follow the below given steps:

  • Login to your account. Visit: https://www.bankofamerica.com/online-banking/sign-in/ 
  • Once you are logged in to your account, you will be able to find a blue colored chat icon or link on the right side of your web page. 
  • Click on the chat icon or link, you will be redirected to the next page where you can find the next features for online chat.

    They will inform you about the availability of the staff members. If all the staff members are busy, you will find the indication as "All agents are busy". If that the case, try to connect after a while.
  • If the agents are available, you can easily find the "Chat Now" button as shown in the image given below.

bank of america live chat
  • Finally, click on the "Chat Now" button, so that you will be redirected to the next page where you can chat with the real agent available in the Bank of America.


Bank of America Social Network Support

1. Connecting BofA through facebook 

You can send the direct message to the BoA through Facebook. They are more likely to reply to your message within 1-2 hours. Remember this is not a secure mode of communication.
  • Visit https://www.facebook.com/BankofAmerica/ once when you are logged in to your FB account.
  • Click on "Send Message", button.
  • Message pop up window opens, there click on "Get Started" and start sending your message.
  • Avoid sending any confidential information, as Facebook has also access to it. It's better if you just discuss your basic problems and queries. And for secure communication send secure emails or message by logging in to your BofA account.

bank of america customer care


2. Connecting BofA through Twitter

This is another social network support provided by the Bank of America. But this is not the secure mode for communication, so avoid giving any confidential information like cards or account numbers. You can tweet to BofA by the following steps: